Developing practical quality frameworks for support services,
infrastructure, and other complex systems.
Whole-Quality looks at quality at the level of the whole work, the whole system, and the whole outcome. It provides a shared way to define what matters, how to evaluate it, and how to support quality claims across different fields.
The framework organizes Quality Factors, Indicators, Outcome Criteria, Evidence, and Quality Claims into a coherent structure that can be used in practice.
Whole-Quality is currently advanced through AMSI in support services and IQI in infrastructure quality. Together, these directions show how one shared framework can connect work, requirements, evidence, and outcomes across different fields.